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--- How to order Recordings.
Recordings go out of print often and with no warning. Likewise,
recordings are often dropped by one distributor and picked up
by another within a matter of days. While we manage to keep better
than 95% of all recordings in stock, it is impossible to keep
all items in stock at all times. Since most people are willing
to wait for some back ordered recordings but not others, we have
added an "Ok to Back Order?" column to the order form.
The backorder column indicates whether you would like to have
an item backordered if it is still in print but not in stock.
If you write "Y" in this column, we will, if needed, backorder
that item. If we cannot locate the item in 60 days, we will, in
the case of charge card orders, send you a postcard canceling
the order or, in the case of prepaid orders, send you a check
refunding the amount you paid for the item. If you don't want
an item backordered, simply write "N." If you put an "N" on one
or more items, you may want to list a few alternate selections
in the space provided. An alternate will only be used if we cannot
send one of the items you marked with an "N." If you list no alternates
or we are out of stock of the alternates as well, we will send
you a refund check for any items prepaid by check or money order.
--- How to order Sheet Music.
Please list the catalog number, title, composer/arranger, and
price. All sheet music is in stock because we publish it.. With
sheet music, you do not need to use the "Okay to Backorder?" column
or list alternates.
Be aware that we publish the sheet music in this catalog. If
you are looking for a piece published by any other company, we
do not have it and we will not try to get it for you. You will
have to look elsewhere.
--- Type of payment
Checks: We accept checks or money orders payable in U.S.
Customers outside the US please note: checks must be drawn
from a US bank unless other arrangements have been made in advance
Charge cards: Visa, Mastercard or Discover cards are accepted
from all countries. Charge card orders may be given any
time via phone (641-792-0352) or fax (641-792-1361). If you get
the answering machine, leave the catalog number, artist, title,
and price as well as your name, address, card name, card number
and expiration date. Please state which items you want backordered
if they should happen to be out of stock. Take your time, speak
clearly with no long pauses, spell any unusual words in your address,
and be sure to give your phone number. The machine has plenty
of tape and gets checked frequently. Although our business
hours are 9 AM to 5 PM, the best time to call to speak to a person
live is weekdays between 9 AM and noon Central Standard Time.
Warning: We assume NO responsibility for orders sent to our
Email address. Email is not a secure method for sending
charge card numbers and addresses. Please use our online
ordering system. Click here for
online ordering directions.
Purchase Orders: We will honor written purchase orders
from schools or colleges, but must have faxed or mailed hard copy
in hand before we will process the order.
Yes, large orders can receive discounts, but discounts for sheet
music and recordings are figured separately.
Discounts for recordings only:
Orders over $250 receive a 5% discount
Orders over $500 receive a 10% discount
Discounts for sheet music only:
Orders over $100 receive a 10% discount
Orders over $250 receive a 20% discount
Orders over $500 receive a 30% discount
When figuring discounts, do not add sheet music and recording
prices together. For example, $50 of sheet music and $65
of recordings does NOT make you eligible for a 10% discount for
the entire order. In this case, no discount would apply.
For a second example, $110 of sheet music and $120 of recordings
only earns you a 10% discount on the sheet music ($11 total discount).
The recordings would not be discounted.
Regular Shipping: Our shipping charge for packages delivered
within the 50 United States is $6.50 per order regardless of size.
If you have requested that backordered items be sent at a later
time, you will be charged an additional $6.50 when the second
All shipments under 4 pounds are sent via US Priority Mail.
Larger shipments may be sent via UPS ground at our discretion.
In either case, packages are insured against loss or damage and
usually arrive at your door in 2 to 4 days.
Cheaper shipping: Yes you can save money on small orders
by requesting Special Fourth Class US Mail shipping. Shipping
rates for packages sent Fourth Class start at $3 for one CD and
increase as the weight goes up. Based upon our experiences,
we have two reasons why you should NOT request Fourth Class shipping
1. Fourth Class packages take anywhere from 2 to 10
weeks to arrive. The post office itself has no clue how
long it will take a package to arrive. Also, deliveries
during the Christmas Season tend to take even longer.
Air Delivery: Overnight and 2nd Day Air services are available at extra costs. The minimum charge for 2nd Day Air is $14 and the minimum for Next Day Air is $20. Please call us first to check availability for this option! Occasionally, we attend conventions and are unable to offer immediate shipping. We will not guarantee delivery for a particular day unless you have talked to us on the phone first. Orders that indicate air delivery that have not been verified with a phone call will be sent ASAP, but we cannot guarantee that your order will ship the same day we received it.
available at extra costs. Please call for details.
2. Fourth Class packages are not insured and they do
get lost. About 80% of the packages arrive safely, but
if your package gets lost or damaged we will NOT refund your
money or replace broken items.
Remember : If you request Special Fourth Class Mail delivery,
we will not be held responsible for what happens to your package.
If the shipment gets lost or damaged, you lose your money.
We do not recommend this method of shipping. We offer
it only because some customers want a low cost shipping alternative.
--- Foreign Orders:
We can not give exact figures for shipping to countries outside
the US until we know the destination and weight of your order.
The shipping costs described below are only estimates. International
shipping costs change constantly. Canada and Mexico are
usually cheaper while African and Asian countries (including Japan)
may be more than 25% higher. Also some countries levy custom
duties or taxes on your package. We can not be responsible
for these fees nor do we have any way of telling you what these
fees will be. Our experience has been that most packages
we send arrive without fees. We only mention these fees
to forewarn you that they MAY be payable when your package arrives.
Credit Card : If you order with Visa, Discover or Mastercard,
we will charge you the exact air or shipping costs plus $5 to
cover packing and documentation.
Money Order or US Bank Check : If you plan to order with
a money order or a check (see Types of Payment), we will happily
quote exact shipping costs via email upon request. Send
us an email or fax listing what you want to order and we will
fax you a quote. If you don't ask for a quote before sending
your order, be aware that we will not be able to refund any overpayment
and any significant underpayment will result in your package being
sent with items missing at our discretion.
With above information in mind, here are rough estimates of international
Surface Shipping : Packages arrive in 4 to 8 weeks.
Rate is about $9 for orders up to three recordings plus $0.75
for each additional recording. Shipping for sheet music
is about $7 plus 12% of the total cost of the music you are ordering.
Air Shipping : This is our recommended shipping method.
Package arrives in 1 to 3 weeks. Rate is about $10 for first
recording and $1.25 for each additional recording. For sheet
music shipping a good estimate is $9 plus 17% of the total cost
of the music you are ordering.
--- Some Real Examples :
3 CDs going to Europe. Surface shipping = $9.03 or Airmail
Shipping = $12.80
5 sheet music items (brass quintets = $45) going to Europe.
Surface shipping = $10.83 and Airmail Shipping = $15.40
2 CDs, 3 sheet music items ($8 each) going to Europe. Surface
shipping = $8.93 or Airmail Shipping = $14.60
15 CDs going to Japan. Surface shipping = $14.97 or Airmail
Shipping = $35.85
3 CDs going to Canada. Surface Shipping = $7.90 or Airmail
Shipping = $9.07
UPS Worldwide Express : This is fast and very reliable,
but expensive. Delivery is 2 to 4 days for most locations.
Prices start at $25 (not including customs fees).
UPS Ground to Canada : Delivery time is 1 to 2 weeks.
Prices start at $15.